Service Center Manager
Location:
Philadelphia , Pennsylvania
Posted:
September 23, 2017
Reference:
2882226
About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world's first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com

Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions' product and service solutions add to GE's broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Service Center Manager demonstrates accountability for functional, business and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning and contribute to the overall business strategy.

Essential Responsibilities:

As the Service Center Manager, you will:

+ Have overall ownership, operations execution and project leadership of the facility

+ Ensure compliance with all customers, internal and external and contract requirements

+ Interface and manage projects as necessary with the marketing, sales, commercial, operations, quality, and engineering teams

+ Drive for excellence in the key areas of cost control, Environmental Health and Safety standards, LEAN and Quality, and overall productivity

+ Provide effective team leadership to enhance cost effectiveness and create a lean, consistent and effective workforce

+ Help to identify local service opportunities

+ Maintain compliance of GE policies and quality initiatives

+ Interface with Customers regarding work in progress, service offerings, and other service related activities

+ Maintain positive and constructive union / employee relations

+ Have P&L responsibility

Qualifications/Requirements:

+ Bachelor's Degree in Engineering or Business Management from an accredited university of college (OR High School Diploma / GED with a minimum of 10 years of business experience

+ Minimum of 5 years in operations / project management / product management experience including technical, administrative, financial and contractual

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics:

+ Green Belt Certification (GE employees only)

+ Strong cross-functional leadership experience

+ Global experience preferred

+ Additional field installation or plant operations experience is preferred

+ Six Sigma training

+ Strong oral and written communication skills

+ Strong interpersonal and leadership skills

+ Technical and commercial understanding of the Repair Services business

+ Knowledge of GE financial processes including Compass and Oracle

+ Prior Customer Service / Sales experience

+ Black Belt Certification (GE Employees Only)

+ Demonstrated Customer skills

+ High energy and ability to energize others

+ Union relations experience

+ Ability to work in a matrix organization

+ High motivation level; self-starter with strong leadership and negotiation skills

+ Excellent communication / presentation skills, both written and oral

+ Strong business and financial acumen

+ Ability to lead a team and work in a team environment to achieve results

+ Prior leadership experience as MSO or Cell Leader in a GE P&RS Repair facility

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter:

@geconnections at http://bit.ly/geconnections

Locations: United States; Pennsylvania; Philadelphia

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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