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Service Coordinator III
Location:
Norristown , Pennsylvania
Posted:
October 20, 2017
Reference:
1719707
Service Coordinator

What you will do:
  • The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills.
  • Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections.
  • Contact customer to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in Oracle based computer systems daily.
  • Know and use formal and informal channels to achieve faster work results for the team.
  • Exercise independent discretion and judgment to solve problems regarding the daily administrative requirements.
  • Maintain and organize department records (both paper and electronic files).
How you will do it
  • Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint.
  • Excellent verbal and written communication skills.
  • A strong work ethic and ability to communicate effectively with upper management.
  • Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
  • Customer service mindset and high interpersonal savvy and approachability.
  • Consistent pleasant and professional demeanor toward all levels of team members.
  • Ability to complete assigned tasks with a minimum of guidance and oversight.
  • Ability to prioritize multiple tasks.
  • Must have attention to detail and excellent communication skills are required.
  • Must have a positive attitude, ability to learn quickly, and able to work under pressure.
  • Excellent administrative skills are a must.
  • Proficiency with MS Word and Excel required, Oracle and web based platform systems experience preferred.
  • Must be able pass a pre-employment background and drug-screening


What we look for:

  • High School diploma or equivalent certification required.
  • 2 years administrative experience, scheduling experience preferred.
  • 2 years of experience working in a corporate environment preferred.
  • Experience in Fire and Security or other major industries a plus.

Who we are:

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email SpecialAccommodations@Tyco.com

A little about us:
We’re shaping the future. Together, let’s make a world that’s safe, comfortable and sustainable. Tomorrow needs you.

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