Top 3: Help desk/service center experience, Windows support, and troubleshooting
The Service Desk technician will perform a variety of support responsibilities including the remediation of desktop support issues and the support of desktop support users with their hardware and software needs. This person will answer phone calls and log issues with an incident tracking system.
-95% Windows and they handle around 250 tickets/month.
-Windows XP/7 and MS Office 2003/2007
-Escalate issues to level 2/level 3
-Perfoam Active Directory actions such as password resets and data entry
-Performing project work as assigned
This team closes about 300 tickets/month being the 1st line resolution (the team touches about 90 tickets/day- so per individual they handle 20-30 tickets/day at minimum)
* This tech will be doing RSA support, Citrix and Blackberry is a plus, mainly Windows but some users have Mac, financial experience is a huge plus (dealing w/traders) etc.
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TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.