Top 3: Help desk/service center experience, Windows support, and troubleshooting
The Service Desk technician will perform a variety of support responsibilities including the remediation of desktop support issues and the support of desktop support users with their hardware and software needs. This person will answer phone calls and log issues with an incident tracking system.
-95% Windows and they handle around 250 tickets/month.
-Windows XP/7 and MS Office 2003/2007
-Escalate issues to level 2/level 3
-Perfoam Active Directory actions such as password resets and data entry
-Performing project work as assigned
This team closes about 300 tickets/month being the 1st line resolution (the team touches about 90 tickets/day- so per individual they handle 20-30 tickets/day at minimum)
* This tech will be doing RSA support, Citrix and Blackberry is a plus, mainly Windows but some users have Mac, financial experience is a huge plus (dealing w/traders) etc.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
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A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.