Service Desk Analyst
Location:
Posted:
November 16, 2016
Reference:
5826114
Skills:

1. Great intrapersonal skills and personality

2. Current or latest role in call center experience or customer service experience- IT background isn't required, but if not a strong desire to start a career in IT is!

3. Must be dependable and on time

This group's primary responsibility is providing level I technical support to employees. When associates experience technical issues, they call into the IT Service Desk so that you can troubleshoot various issues from Outlook troubleshooting, password reset, computer hardware (printer hardware) or software related issues. These candidates will need to know connectivity (network/internet) VPN or Go To Assist - that would be ideal, and they need to have experience with password reset.

Our analysts are expected to provide technical support to diagnose, analyze, research and resolve routine computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services. Provides first level support to minimize interruptions in computer systems and related equipment by answering and solving, when possible, incoming interactions from internal users. Under direct supervision, performs routine tasks associated with IT Operations. Tasks include monitoring and operating a computer in accordance with detailed instructions, provisioning and providing first tier technical support and assisting second tier support regarding computer operations and networks, installations, setups, error messages, on-line transactions, system status, and downtime procedures, etc. Participates in problem/change management activities to minimize impact of service disruptions on end users.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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