Service Desk Analyst (Veteran friendly)
Chambersburg , Pennsylvania
November 17, 2017
Security Clearance: DOD Interim Secret as a minimum

Education: A bachelor's degree is preferred.

Required Certifications:

None. ITIL Foundations certification preferred.

Position Requirements:

As part of the Help Desk, incumbent will be responsible for: Fielding user communication, creating and documenting tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress. Incumbent is responsible to abide by standard Service Desk policy and process, including shift scheduling and performance metrics.

Incumbent will receive initial training Monday through Friday, 0800-1630. After training is complete, incumbent will be assigned a shift in a 24x7x365 environment based on project needs and performance.

Required skills:
  • Minimum of 1 year of service/help desk or customer service support.
  • Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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