Service Desk Engineer
Location:
, Tennessee
Posted:
October 25, 2016
Reference:
03900-0008887866
Server PlatformsRequired: Windows 2008 and beyond; Virtualization MCSE certification (current) preferredAlso applicable: Windows SBS, Linux, and Macintosh Experience with DNS/DHCP support Experience with Virtualization tools (VMWare, Citrix XenApp a plus) Experience with Windows 2003/2008, IIS and SQL server administration Experience configuring and troubleshooting email services including SMTP, POP, IMAP, Exchange 2007/2010 Experience with server-class hardware including software, hardware, SAN Enterprise E-mailRequired: Exchange 2007 and beyond Also applicable: Hosted Exchange Installation, configuration and troubleshooting of clients, including remote clients Basic administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases WorkstationRequired: Windows XP/Vista/Windows 7/Apple and Microsoft Office Products 2007 and beyond Troubleshooting and configuration Configuration of standard POP, Safari, SMTP & Exchange clients Installation, configuration, troubleshooting and customization of Microsoft Office applications per clients preferences Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and wireless configurations Ability to create images for laptops and desktops Other Preferred Technical Knowledge Experience with remote monitoring and management solutions and technologies Solid understanding of Cisco IOS Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity Experience with and understanding of routers, firewalls, and vpns Experience and understanding of Terminal Services & Citrix Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network Understanding of DNS services Experience with iPhone, Android, Windows Mobile, and iPad troubleshooting Other Considerations Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work they perform or are associated with Ability to pay close attention to detail while performing technically detailed tasks Ability to deal effectively with stressful situations Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Ability to provide accurate time estimates for how long a task will take Ability and willingness to constructively hold others accountable for their actions Understands that the success of individuals is measured by the success of their teams Ability to quickly learn new technologies through the use of self-study materials and intuition Ability to articulate technical information clearly and simply to non-technical people Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- user can't print) Is self-motivated and can be self-directed when necessary Enjoys sharing information, supporting others, and working on a team to achieve team goals

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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