Service Engineer
Redmond , Washington
November 20, 2017
Core Services Engineering (CSE) has one of the most exciting and challenging IT environments in the world. Delivering services that enable our customers, our partners, and our employees to be the best they can be aAnd using the products we make in groundbreaking ways makes this one of the most invigorating positions available in Microsoft or anywhere in the world. The Network Infrastructure Services (NIS) team is accountable for Microsoft IT networks globally. The Network Engineer for DDI Services will lead engineering activities across Name Resolution (DNS), Global Traffic Management (GTM, IP Address Management (IPAM) and IP Allocation Services (DHCP). The focus of this position will be to review, design and deliver infrastructure solutions that provide the underpinning for client and server connectivity within the Microsoft corporate and global networks. Additionally, this position will be called upon for escalation support on DDI Services and related incidents.

This role has accountabilities and responsibilities for partnering with its peer teams, (IME) Manageability, (SPC) Service Provider Core, Architecture, and various other cross-org teams to execute proofs of concept, pilots, device and hardware validation and certification, develop standards and overall IP Services guidance. This position requires an individual with proven ability to lead technical efforts and collaborate across teams to deliver business impact through high quality and reliable network services.

Basic Skills/Qualifications:

Engineering - be a practicing engineer with experience delivering solutions through the IT lifecycle from gathering and balancing business requirements through delivering a solution that provides measurable value, is operable, maintainable, and replaceable.

Technical - have an in-depth multi-disciplined knowledge of Network, Storage and Compute technologies and how they are evolving. Strong candidates should be knowledgeable with existing IP Services functionality including Windows name resolution, Firewalls, Proxy Services, IPv6, DNS and DHCP feature and capabilities.

Collaborative - experience working in virtual team environments across business boundaries to deliver value beyond the scope of your reporting structure, focus on business value to the Microsoft ecosystem of customers, partners, and employees, and be a champion for intellectual property (IP) sharing and reuse.

Required Technical Skills/Experience/Certifications:

•3+ years of experience in a large enterprise in infrastructure engineering or delivery role

•Network and/or Windows certifications

•Excellent IP networking fundamentals and extensive experience in the application of IP protocols.

•Knowledge and experience with major internet routing protocols; specifically BGP and OSPF.

•Excellent analysis fundamentals and robust troubleshooting skills.

•Knowledge of IP address management tools such as IP-Control or IP-Plan

•Strong knowledge of IP networks and IP Addressing (IPv4/IPv6) (sub-netting, broadcast, multi-cast)

•Experience working with Ethernet packet analyzers/sniffers such as Wireshark.

•Design resilient, secure and highly available infrastructure services which deliver business value for our customers.

•Design in accordance with industry best practice where ever possible.

Required Business Skills:

•Analytical Problem solving

•Effective Presentation development and delivery

•Collaboration and Interpersonal skills

•Team player attitude

•Good organizational skills

•Ability to handle multiple tasks and meet deadlines

•Ability to work efficiently and productively without direction or guidance.

•Capable of exercising extreme discretion and independent judgment.

•Ability to handle extremely confidential information in a professional manner.

•Ability to communicate, both verbally and written, with a high level of confidence.

Preferred Skills:

•Candidates should also have had significant past experience with, and expertise in many of the following protocols & technologies: VLANs/STP, IPv4 & IPv6, TCP (internals & flow control), ISIS, LDP, IPSEC, VPNs, DNS, HTTP, DHCP, Active Directory

•Experience designing IP network services including datacenter installations

• Ability to script in PowerShell, Perl, Python, shell, C#, C or C++

Keywords: UXIT, UEIT, NIS

Basic Qualifications:

•3+ years of network experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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