Service Engineer 2

Do you want to join one of the fastest growing businesses at Microsoft? Office365 is poised to become the largest Exchange service providers in the world and service availability and reliability are key differentiators that customers demand and expect in cloud services when choosing a provider. The Enterprise Cloud Exchange Problem Management team is looking for an experienced and passionate person to lead our Exchange availability projects.

In this role you will drive end-to-end programs to define how Exchange service availability is measured and reported to our Office365 enterprise class customers. You will serve as the subject matter expert for Exchange by identifying performance counters and log errors that are indicative of an unhealthy Exchange service impacting a client’s ability to access the O365 Service. You will define requirements and create functional specs that will deliver end-to-end automated solutions that monitor and measure availability of the Exchange service. This role requires a deep understand of Exchange server, cross-team collaboration and will utilize your skills as a Service Engineering and Program/Project Manager.

General Requirements:

•Demonstrated experience with Exchange Server 2010, 2013, and/or 2016

•Working understanding of one or more of the following protocols: RPC, HTTP, MAPI, SMTP, ActiveSync, EWS, POP3, IMAP4

•Ability to use various data collection tools and methodologies to analyze problems and develop solutions

•Ability to drive product/service improvements with cross-team partners

•Highly effective communication and collaboration across teams

•Track and manage work within Visual Studio Online and Visual Studio 2015

•Experience with COSMOS, Central Admin, software development lifecycle to include bug tracking, backports, FastTrain, Flighting, etc…

•Demonstrated expertise in Windows architecture (all versions of Windows).

Basic Qualifications:

•4+ years experience in relationship to systems development, systems engineering, network operations, software support and/or I.T. consulting.

Preferred Qualifications:

•Demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.

•Demonstrated ability to understand and communicate technical details with varying levels of management and peer groups.

•Excellent demonstrated customer service skills (both spoken and written).

•Ability to thrive in complex environments while managing multiple projects/issues successfully.

•Ability to troubleshoot & resolve complex Exchange issues via trace analysis, networking monitor, performance monitor, etc., to effectively analyze problems.

•Understanding of ITIL principles governing Problem Management processes in a live service environment.

•BS in Computer Science or Engineer or industry experience

•Bonus: Strong scripting and/or coding skills (PowerShell, C#, and/or SQL).

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

•Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

•Fingerprint Background Check: This position will be required to pass a customer required Fingerprint Background Check.

•Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to