Service Experience Designer
At Capital One, we want to change the way people engage with their money, their bank, and their financial lives. It’s audacious work at a massive scale. Here in Dallas, we are seeking to transform our Financial Services division to be more human centric and instill design practices from strategy to concepting to implementation for our mortgage, home equity, and auto loan businesses. For this role in particular, we are looking to make service design tools and methods business as usual throughout the organization.
Our service design journey began two years ago and we’ve been pushing the boundaries of design since then. But we need your help to take it to the next level.
As a service experience designer, you will lead, facilitate, and implement end-to-end service experience initiatives across multiple business units. You will focus on service experiences, applying craft to both front and back stage, while coaching non-designers on the mindset and methods of service design. You will work in small, cross-disciplinary teams that define smart strategies and make beautiful solutions. Your work will result in more human and valuable service experiences delivered through thoughtfully designed and sustainable operations. And you will be helping to establish a model of service design practice that other organizations will look to for inspiration.
As a Service Experience Designer you will:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.