The client has the need for 2 Senior Manager positions in the Service Management space:
-The first position will have 15-20 direct reports. This team will run service management implementations both process and technical. This team handles the current ServiceNow environment. Must have experience being a manager in a ServiceNow (preferred), HP Openview, Remedy, etc.. Some kind of service management environment and understanding the day to day support of them.
-The 2nd position is in the same environment and will also have a team of 8-10 people. This person will manage the program responsible for driving the projects for the largest implementations of ServiceNow whether it be the next versions or in the case of large acquisitions, implementing ServiceNow in those new environments and integrating with companies current state. Both positions are very hands on. Must have the willingness and desire to get in the weeds, roll sleeves up and 'get dirty' with the team.
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