Acts as liaison between customer, sales, and production facility. Provide logistics customer service and customer relationship management for content owners in a fast pace, high stress environment. Provide internal and external performance reporting and metrics for both our customers as well as the organization.
Work is typically performed under general supervision, receiving some guidance from manager/supervisor about the work that needs to be completed. May receive guidance on how to complete some assignments. Able to exercise moderate level of discretion and latitude in completing tasks and prioritizing work. Work is typically completed by following established policies and procedures but may require interpretation to meet unique business needs. Work may be reviewed by senior level staff or by management.