Supervises a team of employees, providing training and oversight to ensure company aftersales operations run smoothly. Implements procedures, provides information to team and generates ideas to help increase productivity, ensure quality and enhance building the Company's brand.
Ensures improving the performance, productivity, efficiency and profitability of the operations through the provision of effective methods and strategies.
Negotiates contracts with service providers and suppliers.
Oversees the management of all operational aspects, and physical resources, including aftersales office, equipment, and products.
Drives creation of quality initiatives and process change initiatives to enable the functional area in order to exceed business objectives.
Accounts for performance metrics and process improvement, as well as lean techniques implementation.
Reviews and analyzes reports, records and directives, and confers with staff to obtain data required for planning work function activities.
Ensures compliance with all related laws, regulations and executive decisions
Strong problem solving skills, Proficient in PC software computer skills, ability to interact productively with individuals and within a multidisciplinary teams, people skills, work-ethic, and ability to inspire, ability to balance multiple competing priorities, strategic thinker and planner.
Technical Degree or Certificates in the Customer Service Area are nice to have. Business Administration, Finance, Marketing, International Business, Human Resources, Logistics.
7+ years direct management experience, including a salaried workforce in a call center environment.
Experience in the appliance field is much appreciated.
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.