Service Operations Manager - Tampa/Orlando

  • Company: Coca-Cola
  • Location: Tampa, Florida
  • Posted: February 19, 2017
  • Reference ID: 39425
The Service Operations Manager (SOM) is responsible for the development and continuous improvement of service provider capability and capacity to support the reactive and scheduled demand for an assigned geography, (speed, quality, and cost). Working closely with the Bottling and 3 rd party network, sales support, and customer operations, the SOM plays a key role in driving consistent service performance, timely response, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier.
Reports to: Director, Service Operations

Must Haves:
  • Strong interpersonal and communication skills (written and verbal)
  • Network Management Experience and Skills
  • Ability to influence 3 rd party and bottler leaders and cross functional support
  • Enhanced Operations Assessment
  • Planning and Organizing
    • Time management and ability to identify and prioritize key work streams
  • Advancing supplier Relationship - advanced

  • Strategic Thinking - Advanced

Preferred experience/duties
  • Reactive and Scheduled Service Capability/Capacity Development

  • Technical Equipment Aptitude
  • Foodservice Experience
  • Deliver Operational Stewardship
  • Annual Long Term Business Planning
  • Performance Management
  • Handling customer service issues/opportunities promptly
  • Building Collaborative Working relationships with Operations contacts of key suppliers
  • Project Execution
  • Operations Training and Development

Scale & Scope:
Geography Based

Leadership Behaviors:

  • Drive Innovation
  • Collaborate with System, Customers, and Key Stakeholders
  • Act Like an Owner
  • Inspires others
  • Develops self and others

    Technical/Functional Skills:

  • Microsoft Office
    • Excel
    • Pivot Tables
    • PowerPoint
    • Outlook
    • Word
  • Strategic Thinking
  • Planning
  • Demonstrates Effective Communication
  • Operational Service Network Management

Educational Requirements / and Or Experience:
Minimum Required: BA/BS (or equivalent)
2-5 years of Service Network Operational Management or Customer/Sales Management experience.

Travel Requirements:
will vary by portfolio, may be up to 50%

Relocation Assistance:

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants employees and contractors of the company. The scope of this inquiry may cover such elements as education employment history a criminal history check reference checks and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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