The principle purpose of the Centralized Production Office (CPO) Manager is to direct a Team of Supervisors and Associates ensuring the successful completion of installation jobs/projects and related work/service orders as well as resolving real time escalated issues. This includes oversight to maintain consistent execution, service quality levels and delivering key operational metrics.
The CPO Manager will also have primary responsibility for managing internal and external relationships which directly impacts the outcome of service delivery.
The CPO Manager will be responsible for managing and providing results that support Selling Channels across a broad geographic area regardless of sale origination i.e. Store, lowes.com etc. In addition, the CPO Manager will oversee a Team of direct report Supervisors to ensure effective and timely coaching, development and succession planning for assigned Direct and Indirect Teams.
To accomplish this, the CPO Manager must have deep knowledge of business management, Customer Service practices, People management, remodeling practices, and Lowe's Store and Selling operations.
In addition, the CPO Manager will work closely with leadership from Stores, Field Management, Contact Center and Corporate Management Teams on escalated sales and product related issues to resolve immediate needs, identify training opportunities and process change recommendations for the Customer Experience improvement. This position will also work cross-functionally primarily collaborating with Service Providers, Product Vendors and other CPO Teams. Required Minimum Qualifications
- Bachelor's Degree or Equivalent Work Experience
- 1 - 2 years of related industry experience ( installation, repair, service or home improvement industry)
- 2 + years experience managing people (~10 or more direct or indirect reports)
- Demonstrated experience communicating working cross-functionally
- Knowledge of Centralized Management and Support practices
- Demonstrated experience in Training, Developing and Mentoring Teams
- Demonstrated experience leading Project Management Teams
- Active applicable Trade or Business Licenses.
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customers a week in the United States, Canada and Mexico through its stores and online at Lowes.com, Lowes.ca and Lowes.com.mx. With fiscal year 2014 sales of $56.2 billion, Lowe's has more than 1,840 home improvement and hardware stores and 265,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.