Service Representative
Location:
Carlsbad , California
Posted:
February 08, 2017
Reference:
16737039
An Scientist position in Carlsbad, CA is now open through Adecco Group for a national client. This is a 12 month contract position with the possiblitly of a long term opportunity.


Service Representative
Carlsbad, CA
Shift: between 5am and 5pm but this role could end up working the 8:30-5pm shift after trained
1 year contract to start
Rate: $17-19/hr depending upon experience


Job Description Summary

Candidates must be able to work any shift between 5am and 5pm but this role may end up working the 8:30-5pm shift after trained
Respond positively to and expeditiously processes all incoming inquiries related to instrument service calls.
Some service contracts allow instrument replacement or depot repair versus on site engineer support.
For those contracts that involve instrument replacement or depot repair the successful candidate will perform order entry, processing of the return authorization, and customer guidance for instrument return.
Logs all incoming inquires through SAP and follows them through to completion.
Troubleshooting with customers so we can provide the best service possible in order to route the call or handle it appropriately. Has a strong attention to detail and is highly organized.
Dependable and possesses the ability to speak with a variety of people including internal and external customers.
A strong team player with the ability to multi task.
Have the ability to address escalations and handle unique customer requirements.
Responds to changing priorities and objectives.
Adhere to SOP's and departmental training guidelines in alignment with that of the Service and Support organization.
Follows established service standards and processing timelines.
Positive demeanor and a can do attitude that is transparent to the customer by demonstrating good judgment, tact and diplomacy.
Has courage and confidence.
Participates in meetings and initiates innovative processes. May be required to perform other related duties as required and/or assigned.

Skills:

2-4 yers of experience
Proficient in MSOffice.
Working knowledge of Excel: pivot tables, graphs, data sorts.
Typing 45wpm.
Knowledge of SAP, Lotus Notes, Siebel, or Business Objects a plus.
Departmental guidelines, ISO 9001 compliance program, .
In-depth understanding of customer service values, department goals and objectives, strategies, and needs.
Effectively manages workload and completes assignments, tasks and projects independently and in a timely fashion.
Demonstrates the ability to make well-reasoned and timely decisions that are in the best interest of the business and department.

HOW TO APPLY:
Candidates interested in this position (Carlsbad, CA) should apply immediately. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Pattie James by email at pattie.james@adeccona.com.

Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including 401(k), Insurance Benefit Plans and Holiday pay under certain conditions.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled





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