Service Technician - San Jose, CA $50K - $70K+ One of my best international clients is looking to add two talented service technicians to their team. These individuals will work out of the San Jose office and travel both domestically and internationally. The service technicians are a critical component of the team and will be instrumental in driving the service business. The ideal candidate has prior experience working in service departments, is highly customer focused and excels at process improvement. RESPONSIBILITIES: Provide in-house and on-site advanced level technical support to analyze, troubleshoot and repair products Provide highly visible customer support through in-house and on-site customer repairs Operate and maintain operational quality of system equipment Serves as a customer contact for technical matters for the project at hand Serves as a liaison with the Product Groups about product challenges in the field providing detailed feedback for troubleshooting, service, repair, and product improvements Work in-house to monitor and maintain the service work flows ensuring customer turn times Write concise, clear failure reports for distribution to the customer Leverage ERP tools to properly select & order parts necessary for repair Complete the repair and test the product to factory specifications Travel to customer's site for field repair or training when necessary QUALIFICATIONS: 5+ years relevant work experience Strong interpersonal, organizational and communication skills Strong mechanical assembly, analytical and troubleshooting abilities Understanding of Basic Electronics Ability to function independently and multi-task Ability to travel both domestically and internationally Ability to lift 50 pounds with frequent lift/carry of 25 pounds and to stand on your feet for extended periods throughout the work day To Apply - Please send a Word version of your resume to firstname.lastname@example.org. Once reviewed, our team will contact you regarding the next step. If your resume is not a strong match for this position we will build a profile for you and contact you regarding future openings that are a better match for your skills and experience. All the best, The Adecco Team
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