Service Writer - Power Generation - Field Service
Chicago , Illinois
December 12, 2017
Cummins is a place big enough to coach and develop a global workforce and create the world's leading clean, engine technology. We're also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and business professionals, you'll deliver solutions that build your knowledge base and fuel your career.

Learn more about this role and how you can begin Working Right .


  • Responsible for the entire workflow and successful outcome of each Service event
  • Works closely with the Field Service Supervisor assisting with and providing
  • resources to complete all service events in a timely manner
  • Primary point of customer contact, following the Quick Serve process, including
  • estimate creation and acceptance, work order creation, invoicing, etc., while
  • maintaining open communication with both internal and external customers
  • Responsible for keeping the customer and service group notified of the status of
  • the service event
  • Assist with Service Coordinator duties as necessary
  • Completes warranty registration, claims, and responds to warranty claim
  • information requests
  • Performs on-call rotation as required
  • Manage work in process to ensure Key Performance Indicators (KPIs) and
  • departmental goals are achieved
  • Adheres to company policies within group demonstrating fairness and
  • consistency
  • Fosters an environment that promotes safety, employee satisfaction, and
  • retention
  • All other duties as assigned by the Customer Support Leader and/or
  • Management

Critical Experience, Knowledge, Skills, and Abilities by Dimension:


  • Minimum two years of experience in this or a related field or position
  • Basic knowledge of power generation and/or diesel engines
  • Customer service skills that demonstrate the company's Service Excellence
  • commitment
  • Prior experience using a computer and keyboard to complete work.
  • Demonstrate proficiency in MS Office tools such as Word and Excel
  • Organizational and time management skills
  • Able to multi-task in a fast paced work environment
  • Ability to communicate technical information effectively
  • Analytical and leadership skills to make decisions where procedures and
  • processes are not clearly defined


  • Ability to contribute to system improvement process
  • Commitment to task and results oriented


  • Excellent communication skills (active listening, writing, speaking & telephone)
  • Demonstrated ability to work through conflict and use effective problem solving techniques
  • Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers


  • Ability to accomplish organizational goals and obtain results through others
  • Demonstrated ability to initiate, expedite, and follow through to project
  • completion
  • Ability to positively react to change in environment, process and people
  • Ability to delegate to and empower others
  • Strong work ethic
  • Understanding of and ability to enforce safety rules and programs

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.

A little about us:
No, this isn't one of those ordinary jobs.

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