Services Solution Specialist - Support Solutions
Phoenix , Arizona
December 11, 2017
The Microsoft Enterprise Services organization is dedicated to helping our customers to adapt digitally to optimize their business performance, and the Enterprise Services Solution Specialist (SSSP) plays a key part in this, being a strategic advisor to Microsoft’s enterprise customers. Possessing comprehensive understanding and experience of on-premise and cloud-enabled support solutions, and the challenges customers face as cloud and emerging technologies enable digital transformation of their organization, your ability to develop and close opportunities that deliver modern Support Solutions is key.

This role offers incredible opportunity to accelerate your career by driving business impact that can change the future.
Support Solutions Leadership:
• Present clear Vision & Plan for identifying, driving & closing Support Solutions Opportunities
• Ensure holistic customer planning that will increase Microsoft’s share of wallet through Support Solutions projects and advisory services
• Work with the Account Executive (AE) to leverage knowledge from the Account Team Unit (ATU) and Specialist Team Unit (STU), to ensure alignment with the overall account strategy and identify leads to develop Support Solutions opportunities
• Work with the Services Account Executive (SE) for Services team planning. Where there is no SE coverage, orchestrate and drive planning for the Services account-aligned team, including Account Delivery Executives (ADEs), Technical Account Managers (TAMs) and Digital Advisors (DAs), balancing both sales and delivery priorities
• Focus on customer needs, challenges and outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role

• Enable Customers to Realize Desired Outcomes through Support Solutions Services
• Qualify, sell and close Support Solutions opportunities, using Services solutions assets and repeatable, packaged offerings wherever possible
• Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through the AE, Services account-aligned resources and domain Pursuit Leads
• Meet or exceed your revenue and priority targets, ensuring you execute in accordance with prescribed Microsoft methods, processes and tools

Basic Qualifications:
• 5-10+ years of technology-related experience with sales and business background

Key Experience, Skills, Knowledge & Education Required:
• Proven sales success and expertise in selling support solutions
• Microsoft Support Solutions knowledge and experience in on-premise and cloud-enabled support solutions sales
• Track record of consistently meeting or exceeding sales targets
• Executes recognized sales methods, processes and tools
• Bachelor’s degree with exposure to Information Technology (or equivalent)

Skills Profile:
• Sales Achiever: achieve results by understanding digital transformation drivers and customer priorities, hunting for new support opportunities to help customers accelerate their digital transformation, and positioning appropriate Microsoft Support Solutions
• Digital Transformation Driver: anticipate market changes to drive relevant solutions to customers, influencing BDMs and ITDMs, building trust with stakeholders and translating Microsoft Support Solutions into business impact and outcomes that accelerate the customer’s digital transformation
• Sales Challenger: drive customer understanding of cloud-enabled support solutions. Influence customer’s vision and requirements, adding value by bringing innovative Support Solutions and references to show what is possible with modern support solutions
• Deal Orchestrator: orchestrate the virtual team engaged in the opportunity, taking responsibility for the end to end sales cycle and leveraging repeatable Microsoft Support Solutions offerings to accelerate and win deals

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about.

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Microsoft Enterprise Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. Simply put, Services helps customers and partners get the most out of their technology investments.
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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