Services Specialist - Technical Support

  • Company: General Electric
  • Location: Minden, Nevada
  • Posted: December 21, 2017
  • Reference ID: 3042101
About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company's global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup - inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.

Essential Responsibilities:

In the role of Services Specialist - Technical Support, you will:

+ Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues

+ As the technical depth required to resolve an issue increases, the "level" of skill set increases

+ For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets

+ Be responsible for major contribution to the development of an operational year plan for own department activities of the team

+ Suggest improvements in products, processes and procedures

+ Work together with people from the business unit

+ Contact are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues

+ Be responsible for Targeted clients

+ Work on the basis of predefined contracts and frameworks

+ Have some latitude to deviate from those conditions

Qualifications/Requirements:

+ Bachelor's degree from an accredited university or college (or a high school diploma / GED from an accredited school or institution and minimum 4 years of experience in Services).

Desired Characteristics:

+ Strong oral and written communication skills

+ Strong interpersonal and leadership skills

+ Ability to influence others and lead small teams

+ Lead initiatives of moderate scope and impact

+ Ability to coordinate several projects simultaneously

+ Effective problem identification and solution skills

+ Proven analytical and organizational ability

+ Bentley product knowledge

Locations: United States; Nevada; MindenGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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