Request and research Customer Service Records to determine inventory of dial tone circuits.
Place provisioning orders for porting of DID numbers with SIP providers.
Coordinate porting dates with office and voice team to provide support on cutover calls.
Cutover calls to occur after business hours.
Test and ensure calls are routing correctly on porting cutovers.
Ability to create voice ports and dial peers on Cisco routers as needed.
Organize dial tone inventory as orders are placed and fulfilled.
Oracle SBC programming as applicable for porting cutovers.
Ability to pull Nectar reports and analyze SIP troubleshooting logs.
Other telecom involved tasks assigned as applicable.
5 or more years in a telecom customer facing position preferably in an enterprise environment
Possess experience working with commercial telecommunications service providers and telecommunications manufacturers and support vendors preferred.
Possess experience supporting multiple site environments preferred.
Must possess familiarity with the following systems: Avaya Communication Manager, Cisco Communication Manager, Cisco Unity and Skype for Business.
Must have experience in Nectar, SIP, Acme Packet, Oracle SBCs and Cisco Voice Routers. Advanced training in Oracle and Cisco preferred.
Submits voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunications vendors. Expertise in PRIs and SIP required.
Ability to analyze system logs and identify potential issues with Telecommunications equipment a must.
Expert level knowledge and experience with telephony interfaces and protocols -- such as SIP, VoIP -- including troubleshooting, testing, design and maintenance as required.
Able to work independently or as a team member.
Must be able to provide after hours and weekend support when required
Exceptional customer service skills.
Must be detail oriented and possess strong organizational skills.
Experience with advanced troubleshooting support in a telecom environment desirable.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email email@example.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.