Social Media Operations Specialist
Location:
Foxborough , Massachusetts
Posted:
October 18, 2017
Reference:
003KOT
Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.
Objective

The Social Media Operations Specialist is the backbone of the team that ensures that our activities are managed, measured and optimized to ensure maximum performance and brand impact. This role is responsible for overall data quality across all tools, standardized reporting, tool management & integration, documentation of processes and trainings. The team member will help support our Global Marketing Brand to Order metrics by providing the data & infrastructure needed to ensure we are optimizing our social media activities to drive the maximum impact to brand awareness, engagement and lead generation.

Responsibilities
Data Quality & Maintenance
o Maintain data quality across all systems and tools for proper reporting and training.
o Preform daily/weekly checks of all data for quality and consistency and brand compliance
o Help maintain proper tagging and coding within our social media tools
o Ensure a standard data taxonomy that is aligned across Global Marketing tools to allow for ease in reporting and future integration (naming conventions, reporting, etc.)
o Work cross functionally to align data and tools with other teams, ex: Brand, Studios, etc.
o Build standardized reporting templates to measure key social KPIs across businesses, countries and campaigns. Identify trends and opportunities.
o Detailed data investigation and analysis of known data quality issues
o Serve as subject matter expert and point of contact for data-related queries

Maintain Social Media Operating Process
o Update and maintain our Social Media documentation including but not limited to Social Media Playbooks, Governance documentation and Social Media Policy
o Ensure any policy documentation is updated within the Schneider Electric policy library
o Distribute and communicate any updates to this documentation to all stakeholders
o Refine our operational processes to be as efficient and effective as possible
o Identify & merge rogue social media accounts

Operational Excellence in our Social Media Tool Set
o Ensure our tool set is operating at peak efficiency – look for opportunities to integrate with other tools, make agile changes that increase efficiency and effectiveness
o Comprehensive understanding of all modules, tools and social media platforms being used, as well as stay on top of trends in the industry
o Standardized global reporting for all users to access: adoption, usage & performance to set comparative benchmarks and identify trends

Scope & Reporting Organization
Global scope
Global Marketing / Brand & Marketing Engagement / Media Strategy
Reporting to Social Media Director


Qualifications:
Qualifications and Knowledge required
• Bachelors degree or equivalent
• 2 years experience in digital media, marketing, social media
  • Deep knowledge of social Media platforms and social media tools for publishing, engagement and listening (knowledge of Sprinklr a plus )
  • Desired knowledge of SEO practices, Google Analytics, Youtube Analytics ..etc
  • Understanding of organic and paid social activities
  • Project management experience will be a plus
Competencies and Skills required
• Excellent communication skills in English, both written and verbal.
• Highly collaborative and engaged person
• Very reactive to short-term requirements
• Passion for social media
• Customer oriented and focus on results
• Innovative, creative, and willing to learn more
• Good analytic skills
• Ability to convince and educate

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Equal Opportunity Employer.
Minorities/Women/Vets/Disabled

A little about us:
We’re the global specialist in energy management and automation. Our technologies ensure that Life Is On everywhere, for everyone and at every moment.

Know someone who would be interested in this job? Share it with your network.