Software Developer
Golden Valley , Minnesota
November 22, 2017

We have a large client in the Twin Cities that is looking to add permanently to their team a new member focused in ServiceNow Administration. Additional notes regarding these positions: • Operations team: tier 2, tier 3 support for applications (incidents, problems, etc.). Responsible for health and wellbeing of platform • Work closely with ITSM • Would like someone who has administrator experience within ServiceNow – not just all development. This will be primarily administrator work • ITIL certification is preferred. Minimum: familiarity with methodologies of ITIL • JavaScript – will look at code when troubleshooting so experience with JavaScript is preferred • Not looking for individuals who are more consumers of the application. Need someone who has actually supported the application ServiceNow Platform Operations *** Government restrictions require that these be must be eligible to work in the U.S.. Only must be eligible to work in the U.S. are allowed to access the environment they'll be working in What Project/Projects will the candidate be working on while on assignment? 1000004848 - OFE project These resources will support the implementation and ongoing maintenance of the ServiceNow FedRAMP environment which needs to be setup to support OFE. Government restrictions require that these be must be eligible to work in the U.S.. We would like to bring in as contract to full-time as full-time resources are difficult to source locally. IDEAL CANDIDATE: 2 - 3 years supporting ServiceNow as an application. *** What experience will set candidates apart from one another? Experience with Import sets, upgrades and ITSM module. Team of 25 What are the top responsibilities for this position? •Responsible for core system configuration, gathering and documenting user and process requirements, functional requirements, and developing technical requirements and workflow customizations •Provide Level 2 support on ServiceNow platform for our employees •Ability to dissect incidents as they relate to the ServiceNow platform to quickly triage •Work with development team to migrate updates into the production environment •Well versed with Discovery, Mid servers and data models for discovery •Monitor health, usage and overall compliance of the application •Leverage your experience with the platform to devise solutions to address incidents and challenges •Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.) •Ensure and maintain the integrity of the CMDB data •Collaborate and partner with other areas of IT to fulfill business/customer/partner needs requests •Maintain current knowledge of relevant ITSM practices and technologies •Participate in continuous process improvement in all areas of ITSM What software tools/skills are needed to perform these daily responsibilities? •ITIL v3 certification a plus •3+ years of experience with ServiceNow Discovery •ServiceNow Administration certification strongly desired •ServiceNow Developer certification strongly desired ANYONE INTERESTED IN THIS POSITION SHOULD CONTACT ROBERT BROMMEL AT 612-359-4960 OR ROBERT.BROMMEL@RHT.COM

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