Software Development Manager - Professional Services

  • Company: Fiserv
  • Location: San Ramon, California
  • Posted: February 16, 2018
  • Reference ID: R-10085928
Position Description

Digital Channels provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips. Leveraging in-depth research, user experience design, and industry best practices, Digital Channels’ online banking and mobile banking solutions are adopted by some of the most innovative financial institutions in the market. 

The Professional Services Team in Digital Channels is a dynamic group of high-level performers who are leading the industry in cutting-edge online banking solutions.

Position Purpose:

The Professional Services Manager is responsible for ensuring the success of implementation, customization, and consulting projects through operations, process, and resource management. This position is expected to provide day-to-day guidance to a professional services staff of software engineers to ensure timely, high quality delivery of online banking and mobile banking implementation projects. The PS Manager is responsible for supporting business development efforts by scoping, drafting, estimating, and delivering proposals for implementation services.

Essential Job Responsibilities:

Manage a team of software engineers Responsible for implementation execution Responsible for ensuring that the Professional Services team successfully provides implementations, custom programming, and consulting services of online banking websites and mobile apps to Bank and credit union clients. Participate in recurring client project calls and internal planning calls Responsible for project assignments Responsible for capacity planning Participate in demos and presentations Participate in client conferences

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Education:

  • Bachelor’s degree in software engineering, computer science, computer engineering or similar discipline. Relevant, equivalent work experience may be substituted for degree.

Job-Related Experience:

  • Minimum 5 years of experience in the computer software industry, preferably in a systems integration / consulting organization.
  • Minimum 4 years of experience managing and/or overseeing software project implementations, preferably within a professional services organization.
  • Minimum 2 years of experience in direct people management, specifically a team of project managers. 
  • Experience in supporting sales opportunities required, including experience creating business development related artifacts.
  • Demonstrated experience with different SDLC implementation life cycles.
  • Strong technical background/knowledge. Prefer background with Microsoft internet solution stack. Experience with non-Microsoft systems is a plus.
  • Demonstrated planning skills.
  • Financial services industry experience strongly preferred.

Additional Knowledge/Skills:

  • Excellent verbal and written communication skills.
  • Strong critical thinking and problem-solving skills. 
  • Familiarity with eFinance applications and understanding of ecommerce implementation considerations are strong plusses.
  • Project management experience preferred. PMP Certification is a plus.

Travel:

  • Some travel may be required



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