A Software Engineer - Customer Solutions job in Indianapolis is available through Adecco Engineering and Technology. Our client, who is a market leader in Technology, is seeking an experienced customer focused Engineer who will have the opportunity to work on a broad set of challenging customer-related issues which will require a wide range of technologies and troubleshooting of the client's cloud based products. The professional will investigate, reproduce, diagnose and fix complex issues affecting the client's customers.
Software Engineer - Customer Solutions job responsibilities include:
Using C#, .NET, Database and Web API skills to solve critical customer escalations.
Investigating and evaluating bugs utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
Identifying root causes, proposing test cases and recommending code to fix the problem.
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring internal support teams on technical issues and best practices
Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert
Focusing on developing new debugging tools while working closely with product teams.
BA/BS in Computer Science or a related Engineering degree is highly preferred or equivalent work experience with demonstrated proficiency
At least 4-5 years of experience in software development environment
Must have a background in an Object Oriented Development Language (C#, Java, Ruby, etc.) with strong experience in C# and working with .NET framework
Strong understanding of RDBMS concepts with experience in SQL Server 2008 and up.
Must have a strong background writing SQL queries and Data Analysis.
Utilization and troubleshooting of SOAP & REST based APIs
Proficiency in XHTML and CSS. Practical knowledge of HTML5 and CSS3 is a must
If you are interested in this exciting Software Engineer - Customer Solutions job in Indianapolis, then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position or would like more information, please contact Meg Kumar by email at firstname.lastname@example.org
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