Specialist, Training
Location:
Portland , Maine
Posted:
November 20, 2017
Reference:
8005499
Description:
The Enabling Solutions Learning and Development/Knowledge Management Capability is searching for 2 Learning Facilitators.  This role is responsible for delivering training (both in person & virtually) to associates across the US businesses, with a primary focus on Group Insurance.  This training primarily includes delivery of the following: new hire, systems navigation, products/service related modules, compliance/regulatory updates and general customer service.  Target audiences are typically, but not exclusively, individual contributors.  In addition, this role is also responsible for tracking and reporting in-progress and post-delivery analysis of learner performance which may result in enhancements and/or redesign of existing training materials that would be performed by this role.
 
Primary Responsibilities:
  • Facilitate in person and/or virtual training that encourages engagement and participation while meeting the class objectives and time limits.
  • Create a positive learning climate so learners are engaged and motivated to seek clarity, fail safely, perform new tasks and apply knowledge.
  • Establish credibility through business process and terminology knowledge.
  • Incorporate adult learning principles/methodologies into training delivery.
  • Incorporate blended learning principles (e.g. activities, case studies, analogies, role playing, mock scenarios) into training delivery.
  • Deliver content using a variety of virtual training tools and technologies.
  • Encourage participation and build learner motivation by managing classroom dynamics
  • Assess and act upon trainee understanding of concepts before, during, and at conclusion of training. 
  • Evaluate effectiveness of the program’s design and participant’s retention through program evaluations, assessments, classroom interactions, job performance metrics, manager and/or mentor feedback on expected vs. actual performance, and trainee self-evaluation.
  • Adhere to all FINRA Registered Rep expectations for compliance to rules and continuing education requirements as outlined in the Broker Dealer Handbook.

A little about us:
Our support of the military includes providing civilian employment opportunities to transitioning service members and military spouses.

Know someone who would be interested in this job? Share it with your network.