Spectrum Retail Partnership Manager
Location:
Akron , Ohio
Posted:
November 24, 2017
Reference:
207204BR-3
JOB SUMMARY
The SpectrumRetail Partnership Manager is responsible for supervising a team of Account Executives and a group of assigned brick and mortar stores within the Retail Partner Sales Channel. Required to meet and exceed all sales goals in order to grow the subscriber base. Assist in the development of sales plans and budgets that aligned with the Retail Partner departmental goals. Identifies opportunities to improve overall performance and acts quickly to implement effective action plans.

MAJOR DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Build and maintain a high performing team by recruiting, training, coaching and developing a team of Retail Account Executives
  • Train and educate Retail Executives on new promotions, products, and corporate initiatives
  • Collaborate with national retail partners to continuously improve sales, customer experience, and the relationship with Charter Communications core staff
  • Develop and maintain working relationships with regional, district, and store level management contacts to enable the daily management of national retail accounts
  • Interface with Charter Communications marketing groups in order to coordinate, communicate and administer marketing programs and promotions in participating store locations
  • Create, develop and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events
  • Protect assets by maintaining an accurate inventory of Charter Communications company equipment at all times
  • Responsible for setting the proper expectations for job performance including building relationships and delivering positive results. Conducts annual review of all team members
  • Maintains and grows existing customer base while managing churn as effectively as possible
  • Ability to make hiring decisions as well as recommendations for employee action as appropriate and in alignment with company policy
  • Responsible for expense reconciliation, compensation and budget preparation for the Retail Partner channel
  • Provide the team with assistance in developing new accounts and event participation as necessary
  • Act as liaison escalation point for the resolution of all customer service issues
  • Interface with Charter Communications marketing groups in order to coordinate, communicate and administer marketing programs and promotions in participating store locations
  • Create, develop and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events
  • Protect assets by maintaining an accurate inventory of Charter Communications company equipment at all times
  • Remain current and knowledgeable on all pricing, offers, products and services and develop and deliver sales meetings to ensure the knowledge level of the team while maintaining focus on attainment of sales goals
  • Consistent exercise of independent judgment and discretion in matters of significance importance. Demonstrate company values, foster continuous learning and development and create a positive work environment where employees are able to enhance their skills and maximize their potential
  • Provide guidance, monitor and manage the enforcement of all Company policies. Perform other duties as may be required by Manager
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner. Spanish Speaking a plus
  • Strong project leadership skills with ability to set and meet deadlines
  • Strong attention to detail balanced with the ability to think strategically
  • Ability to analyze and interpret data to make strategic growth recommendations
  • Possess a self-motivated, competitive spirit and desire to recruit, manage and motivate a sales team
  • Carry a positive and professional demeanor
  • Travel to multiple locations
  • Knowledge and ability to use computer and software applications
  • Knowledge of employment laws and procedures
  • Valid driver’s license and ability to meet Spectrum’s motor vehicle requirements
Education
College Degree or equivalent experience

Related Work Experience
Sales Management leading a team of 5 or more - 3 yrs.
Cable/Telecommunications Industry - 3 yrs.
Sales Representative experience - 3 yrs.

Skills/Abilities and Knowledge
Extensive knowledge of telecommunications products and services
Knowledge of sales strategies in a retail environment
Knowledge of all functions and related tasks in the area of retail sales environment

WORKING CONDITIONS
Corporate environment
Travel as required, up to 70%


A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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