Sr. Administrator
Alpharetta , Georgia
April 27, 2017

Job Location: United States : Alpharetta : Georgia


A candidate has been identified for this role.



At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide perform core processing and administrative functions of the business unit, which can include providing day to day client services and administrative support to customers, responding to client requests, performing significant financial transactions in an accurate and timely manner, processing transactions at the individual and corporate account level, and preparing reports and analytical documents for internal and external customers. 



  • Perform complex tasks around core processing and administrative functions of the business unit.
  • Exercise judgment and product understanding to determine appropriate handling of complex issues around core business functions of the unit and to resolve customer questions and escalations.
  • Perform high-value financial transactions in a consistently accurate and timely fashion.
  • Maintain high standards of accuracy and data integrity.
  • Utilize experience, initiative and judgment to analyze and resolve discrepancies and issues, and resolve internal and external client escalations that impact the unit on a high-priority basis.
  • Establish and maintain a positive and professional relationship with internal and external clients and business partners.
  • Respond to external and internal requests for information, including audits and Call Center requests.
  • If assigned approval responsibility, review and approve transactions processed by other team members.
  • Serve as point of contact for clients and third party administrators.
  • Execute special projects assigned by management within the allotted time frame.
  • Act as a subject matter expert to both team members and internal customers.
  • Address and resolve client escalation issues.
  • Provide informal coaching and performance feedback to the team and report upward any issues that require higher level attention.
  • Monitor and manage the team’s daily workflow and output. 


  • Bachelor’s degree
  • 3-5 years related experience.


Operations : Support




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 54862 

A little about us:
MetLife offers life insurance, disability income insurance, car insurance, employee benefits and more.

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