ADECCO National Group, a leader in recruitment of office professionals,
seeks Sr. Agent for our client's Tech Call Center in Dublin Ohio.
This position is for Adecco's Global Client, a leading source of consumer health intelligent information for businesses and professionals. This opportunity is with a well-established company - offers competitive W-2 compensation.
Role: Sr. Call Center Agent
Duration: 3-months (Contract to permanent possible based on performance)
Pay Rate: $16.00(40 hours' week 9 am to 6 pm)
What is expected of you for success in your role at this level:
This team is the talent pool for the rest of the business, there are high expectation for superior customer service in a fast-paced environment. If you show up and absorb the culture and the goals of this team there is no limit to where you can go next within our client's venue.
What you are accountable for:
• Receive and address incoming customer requests and or issues vie telephone or email related to our website, technical support, etc.
• Handling any standard work identified as Tier 1 and escalating any defined as Tier 2 to the that team
• Training new team members
• Exceptional Customer service experience required
• Excellent communication and interpersonal skills
• Ability to multi-task and still work with accuracy
• Problem solving skills required
• Bachelor's degree preferred
• Proficient in Microsoft office tools
HOW TO APPLY:
Qualified candidates interested in this position should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, please contact Patti Landay by email at firstname.lastname@example.org; however, your resume/CV must be received via the "apply now" button to be considered.
Important information: This position is being recruited for by Adecco's National Recruitment Center, NOT your local Adecco Branch Office. To be considered for this position, use the "apply now" button to submit your resume/CV.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.