Resource Manager
Draper , Utah
September 10, 2017

**Job Description:** **GENERAL SUMMARY** Coordinates, plans, and schedules mid to large-sized number of Global professional services employees to specific client engagement projects within a defined geography or Practice. Partners with other Resource Managers to source and share additional delivery resources across for effective resource utilization. Collaborates in the development of processes and systems to track, identify, task and plan resources for project work. Stays abreast of current industry trends, new technology, and EMC solutions through internal and external professional associations, networking, classes, and conferences. Develops and cultivates strong internal customer relationships with Sales and Services organization. Maintains a current information source of resource skill sets, availability, schedules, and delivery restrictions to assist in rapid identification and fulfillment of resources. Achieves a high degree of familiarity with and knowledge of field/headquarters policies and procedures.

**PRINCIPAL DUTIES AND RESPONSIBILITIES** Tasked with calendar, managing multiple disciplines including technology implementation, partner, and hybrid Maintenance support. Uses established network of internal contacts across multiple geographies to identify resource availability. Works closely with Project Manager to publicize resource availability. Tracks all current and incoming delivery resource requirements and works with Management to prioritize fulfillment. Identifies and assigns available resources based on needed expertise and customer dynamics to participate on pre and post-sales activities. Maintains a current information source of area/practice resource skillsets, availability, schedules, and delivery restrictions to assist in rapid identification and fulfillment of delivery resources. May provide input to the development of resource staffing needs and forecasts for current and incoming projects. Becomes familiar with field/headquarters policies and procedures. May assist in developing and improve effective resource sharing processes to drive goal attainment Under management supervision, has responsibility to proactively consult with Project Manager or customer-facing body to discuss the option of using partner resources. May contact partner organizations for less complex engagements. Must work with business manager for financial negotiations. Is not authorized to contract partner resources (e.g. no signing authority on partner SOWs, contracts, etc). Understands EMC's major product line and can discuss with Project Management teams. Can understand associations between products and can discuss with management so that a more finite decision can be made for the proper resource assignment. Collaborates with Management and Subject Matter Experts to identify skill trends in the future to prepare for hiring needs. Manages the tactical and strategic resource plan for an offering or service line. Provides staffing and skill set forecast information to Management. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures Strong project management skills. May independently identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans. Understand, document and track which resources they are sharing. Understands business operations concepts and financial reporting methods. Advanced communication skills required to manage project plans and coordinate elements of the plan with customers. May perform other duties as required

**SKILLS** Organizational skills. Cross-Functional skill. Communication skills. Ability to work independently. Strong working knowledge of Microsoft Office products. **EMC Values:**

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

**Critical Hiring Criteria:**

**Functional Area(s):** Professional Services **Business:** EMC GES **Business Unit:** 200 - STORAGE CORPORATE **Location:** US - Utah - Draper **AutoReqId:** 178361BR

A little about us:
Dell is a collective of customer-focused, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.

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