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Sr Application Engineer
Location:
York , Pennsylvania
Posted:
October 20, 2017
Reference:
WD30038274257
PRIMARY PURPOSE:

The Applied DX Application Engineer is a recognized subject matter expert and authority at the Business Unit (BU) or site. Using his/her HVAC equipment experience, assists channel sales people, Consulting Engineers and Independent sales representatives in the proper selection and pricing of Applied DX HVAC equipment.

PRIMARY RESPONSIBILITIES:

  • Provide commercial, competitive and technical application support via phone or e-mail to the field sales organization on relevant Applied DX products with minimal direction.
  • Works with a small team of technical employees to provide articulate resolutions to the field selling organization requests for support with a strong emphasis on Basis of Design.
  • Provide application training and support as required, on a broad range of Applied DX Products for the field sales organization.
  • Participate in testing of Applied DX Product selection and pricing software.
  • Work with the Field Sales organization, Product Managers and Engineering to answer questions on sizing, application and available modifications to standard Applied DX products.
  • Coordinate with engineering to develop Special Quotes for unique requirements that do not fit standard product offerings.
  • Work with marketing to develop selection and pricing software requirements as necessary.
  • Use your HVAC equipment experience to recommend cost effective alternatives where appropriate and value engineering alternatives for Applied DX Equipment and systems.
  • Strive for continuous improvement and teamwork in product development and processes.
  • Use various computer databases to locate relevant information on appropriate product, interpret the information and provide succinct details in a timely manner to persons requesting assistance.
  • Tracking of calls, customer interface and emails using electronic database systems.
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Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • BS degree in Engineering (BSME, BSEE or BSIE) or related science.
  • Significant experience in a technical role may be considered in lieu of a degree.
  • Minimum of 4 years' experience sizing and selecting HVAC equipment for commercial use.
  • Understanding of business principles for the business unit.
  • Customer service experience supporting technical products.

A little about us:
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