Sr. Application Support Engineer
Location:
Atlanta , Georgia
Posted:
November 24, 2016
Reference:
5834160
The Production Operations and Support Team is seeking a Sr. Support Engineer to be the Tier 3 escalation point for customers, should they have issues reconciling payments. This resource will work closely with the consulting services team on the product side to resolve customer and integration issues on the front end. At current state, the reconciliation application seamlessly integrates the credit card payment processing with the payroll application interface and allows merchants to quickly and easily reconcile their credit card receipts and deposits in one central location. They are now seeking a Sr. Support Engineer to support the maintenance and integration bundle for NetSuite. The integration bundle is written in PHP, so this person needs to have experience doing maintenance and support with PHP and Javascript. This person will also talk to merchants, customers, as well as the technical team of merchants to help get issues resolved. Most of these merchants are large merchants (up to half a billion sales per year). This resource will work with the IT Tech Teams' merchants to help resolve any integration or technical issues.

Day to day:
* Diagnose customer needs, guide them API implementation issues and provides sample code.
* Production support for systems and applications, monitoring APIs & data
* Provide technical support to application developers using API framework
* Tracking and driving resolution/improvements to API deficiencies
* Lead and support merchants integration and implementation
* Document developer FAQs and maintain the knowledge base
* Interact with solutions team to drive the evolution of the technical design and implementation of the solution
* Back-end development, support, maintain, and server side engineering.
* Interact and support the development of front-end applications
* Support and improve our tools for continuous integration, automated testing and release management.
* Fast-paced environment with the right balance of quick, iterative development versus more deliberate, smart architecting.
* Strengthen or improve development and release processes within the team.
* Engage in integration with various third parties software with a wide range of integration specifications (Linux and Solaris, networking, Oracle, MySql, web services)
* Be a key contributor on a fast moving development teams using agile methodologies

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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