Sr Auto Loan Collections Coordinator

  • Company: Capital One
  • Posted: December 15, 2016
  • Reference ID: R15861
Plano 5 (31065), United States of America, Plano, Texas

Sr Auto Loan Collections Coordinator

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.


- Manage inbound and outbound collection calls

- Perform account level research

- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

- Become familiar with and follow Company guidelines and procedures (computer based training, classroom training, timecards, e-mail, training, etc)

- Attend team meetings

- Update account information and complete appropriate documentation to ensure accurate reporting on accounts

Basic Qualifications

- High School Diploma, GED, equivalent certification, or military experience

- At least one year of experience in a call center or at least one year of experience in loss mitigation

- Proficient in Microsoft Office

Preferred Qualifications

- 2 years of experience in a loss mitigation call center

- 1 year of highest risk loss mitigation experience in Financial Services

- Associate Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Share this Job