Sr. Business Analyst - IT (Scrum Master)
Charlotte , North Carolina
November 17, 2017
Job Description



Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.


By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.


For more information about TIAA, visit our website.




IT Business Analysts work as liaisons among stakeholders in order to understand the structure, policies and operations of an organization and recommend solutions that enable the organization to achieve its goals.



•Elicit and document business requirements, risks and priorities to establish a clear understanding of the stakeholders’ environment in support of solution development
•Document environmental knowledge and leverage existing knowledge repositories
•Ensure the traceability of individual requirements and adherence to the defined requirements management process
•Research other internal / external approaches to solution design for similar business needs / requirements
•Analyze/interpret business requirements and perform current/target/gap/impact analyses
•Articulate business needs, gaps, impact across all areas and proposals to close gaps
•Validate that the proposed/designed solution(s) and associated testing approach will support meeting the articulated business requirements
•Prepare documents such as expected benefits, gap analysis, use cases, models, current and proposes process, workflows, data flows, implementation plans and end user guides in accordance with standards and methodologies
•Identify/escalate and/or manage conflicts, issues and changes in order to appropriately manage scope
•Achieve consensus on scope changes and achieve signoff by all stakeholders
•Investigate, evaluate and support prioritization of client requests for new or existing solutions
•Define business criteria for prioritization, and other key decisions (e.g., product evaluation or build vs. buy decisions)
•Challenge assumptions made by either the business and IT


3+ years as an Agile Scrum Coach
3+ years as an Agile Scrum Master
Desired Skills:
Proven track record of delivering on time and under budget

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

If you need assistance applying due to being visually or hearing impaired, please email Careers Help.

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


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