Sr Business Operations Manager

  • Company: T-Mobile
  • Location: Atlanta, Georgia
  • Posted: September 30, 2016
  • Reference ID: 72108BR
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Sr Business Operations Manager
  • Five years of leadership and project delivery in an IT environment
  • Significant business analysis skills along with in-depth knowledge of systems and how they support the business in Care, Retail, Self Service and Back office functions
  • Exceptional presentation skills that share both qualitative and quantitative information
  • Strong project management, execution, implementation and influencing skills
  • Demonstrated pattern of thinking and acting strategically with an innovative, yet analytical approach to problem solving without much supervision or direction
  • Proven ability to develop and produce reports from existing systems and multiple sources, consolidate and evaluate results, create a comprehensive illustration and make suggestions based on observations
  • Flexible, team player with a positive attitude towards internal and external customer experience
  • Track record of personal initiative in a rapidly changing environment while regularly communicating with Vice President and their leadership team
  • Ability to prioritize and deliver on multiple different work streams without sacrificing quality or strategy perspective
  • Proficient in computer skills and knowledge of common business applications (Outlook, Word, Excel, PowerPoint, Visio)
  • Basic knowledge of business data reporting, hierarchy reporting, SQL and Business Objects

This role is responsible for providing strategic planning support by organizing, directing and assisting in the implementation of programs to ensure growth, revenue and/or customer experience objectives are met for the Enterprise Billing Products and Services (EBP&S) team. This role will help drive strategies and performance improvement with Vice Presidents, Directors and cross-functional teams that support a best in class organization and make T-Mobile the carrier of choice. Critical liaison to enterprise-wide business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and presentation to upper management. Identify opportunities and influence leaders to take action to shape the strategic direction of EBP&S and EIT.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

  • Responsible for supporting the Vice President and interacting with the Vice President/Director leadership teams to drive program completion and overall success as defined by the business case or leader's expectations
  • Provide strategic guidance by identifying, evaluating and analyzing critical priorities by partnering with teams to gather program information
  • Advise the Vice President of opportunities on specific programs based on individual involvement and observations, and be a catalyst for action by identifying necessary changes and driving next steps until issue is resolved
  • Identify and propose solutions regarding obstacles or issues while understanding their financial impact on the business and experience for our customers and/or employees
  • Find innovative approaches and solutions to problems; Simplify and communicate complex problems through clear communication, useful tools and precise metrics that the team can execute, take action on or drive changes in behavior
  • Perform a leading role on diverse projects and support the implementation of programs which ensure attainment of business objectives such as growth, revenue and customer experience
  • Develop and drive a plan for maintaining budgets for the VP organization, working with Directors; support reviews in weekly leadership meetings
  • Support the VP organization in All Hands and leadership meetings as the central POC working with the leaders and other teams to obtain and create consistent content
  • Engage and support the local RBO in D&I, Year Up, and other activities as needed
  • Serve as a consulting and subject matter expert on enterprise-wide projects by adding value and identifying gaps to drive a better outcome through knowledge and experiences
  • Act as a conduit of current information and feedback between Vice President and department leaders by planning, organizing, motivating, and controlling resources to achieve specific goals from beginning to end
  • Develop and drive a plan for goal setting and measurements with team leaders for the VP organization; ensure team is tracking, monitoring and reporting on goals support reviews in weekly leadership meetings
  • Construct executive-level (SLT) presentations and present complex information from multiple departments and reporting sources in a clear, concise and decision-impacting manner
  • Analyze multifaceted data from reporting data provided from finance, and interpret in a way that is precise, methodical and accurate so that Vice President can understand key takeaways
  • Facilitate productive strategic discussions, leadership meetings and planning sessions to ensure the purpose and objectives are met
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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