Sr Business Procedures Consultant (Bridgewater, NJ/ Work from home)

  • Company: MetLife
  • Location: Bridgewater, New Jersey
  • Posted: August 01, 2017
  • Reference ID: 70521-en_US

Job Location: Bridgewater, NJ or Work from home




The leads the effort to develop and implement new or revised processes, procedures, initiatives. Takes projects from original concept through final implementation, provide a single point of contact for assigned projects. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans and status reports


  • Oversees the implementation of very large/critical corporate initiatives , typically spanning the entire organization or include various and distinct LOB’s
  • Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management
  • Oversees complex corporate initiatives that include various phases and large cross functional project teams
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports
  • Runs project meetings and is responsible for project tracking and analysis
  • Provides updates to senior leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives
  • Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met
  • Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership
  • Provides information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives
  • Performs other duties as assigned or required


  • High School Diploma/GED (Required)
  • Bachelor’s degree (Preferred)
  • At least 5 years of Mergers & Acquisition, Divestiture Strategy related experience
  • Call Center/Contact Center Industry experience a plus
  • Excellent written and verbal communication skills




    Quality/Process Improvement


    At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 70521 

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