Associate Field Claims Adjuster

  • Company: MetLife
  • Location: Smyrna, Georgia
  • Posted: January 10, 2017
  • Reference ID: 38081-en_US

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  Our Claims Organization’s vision is to be the most admired in the industry and among consumers by being purposeful, innovative, passionate, and customer-centric in everything we do.  


Job Location

Atlanta, GA 


Job Description

This role is entry level to 2 years of experience. The role is a work from home Field Claim Adjuster position and will be responsible for providing exceptional customer service while investigating, evaluating and resolving homeowner property losses. Interviews insureds, claimants and other parties to determine the facts of the claim.  Creates and documents claims file to comply with company guidelines and state regulations. Reviews factual information to determine coverage and/or liability of all parties to the claim.  Prepares repair estimates utilizing Xactimate estimating software.  Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure.  Resolves complaints, and participates in arbitration and/or grievance procedures.  Recommends claims  subrogation and/or special investigative unit referral.  Manages pending claims to meet company quality criteria. Performs other related duties as assigned or required. Training to be provided.   


Required Qualifications

  • Have strong customer service skills
  • Self-Motivated
  • Work independently with little supervision
  • Organizational skills to effectively prioritize work
  • Strong written and verbal communication skills.
  • Analytical and problem solving skills necessary to make decisions and resolve conflict            
  • Valid driver's license with a safe driving record
  • Knowledge of residential construction
  • Must be able to make physical inspections of property loss sites
  • Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect structures
  • Must be able to work out-of- doors in all types of weather and extended and/or non-standard hours as required


 Business Category

Americas Region


 Number of Openings




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 38081 

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