Job Location: Northern Virginia.
This is a Field Adjuster position, which requires the applicant to work outside of an office, independently and in person with the customer. Preferred locations include Arlington, Alexandria, Sprinfield, and Tysons Corner
This position is for a Homeowner Field Adjuster. In addition to providing exceptional customer service, the successful candidate will interview insureds, claimants and other parties to determine the facts of the loss. Review factual information to determine cause of loss, coverage and/or liability of all parties to the claim. Prepare repair estimates utilizing Xactimate estimating software. Determines value of the claim considering depreciation and actual cash value, negotiates the scope and value of the loss, document claims file to comply with company guidelines and state regulations. Issue payments promptly, and oversees claim to a swift closure. Proactive to the customer and anticipates the customer’s needs. Resolves complaints and participates in arbitration and/or grievance procedures. Identify, document and complete the appropriate subrogation and salvage opportunities along with working with SIU. The candidate must manage their pending to comply with the company quality criteria. Performs other related duties as assigned or required.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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