Job Location: Aurora, IL
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources.
The team’s goal is to transform MetLife’s operations into a global organization to create a differentiated customer experience, simplify operations, and leverage the organization’s scale.
Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance.
The group processes approximately 12 million new applications, 10 million claims, 45 million policy transactions, and 10 million calls every year.
Associates are responsible for claims, underwriting, policy administration, global shared services, print, imaging and document management, billing and remittance, and non-U.S. customer service call centers.
Provides administrative and customer service to large group insurance clients. Works with account team to manage customer relationships and satisfaction
Overall accountability for the day-to-day administration of multiple complex Accounts clients, including:
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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