Sr. Coordinator, Payment Operations - Melville, NY
Senior Coordinator,Commercial Payment Operations is an entry level role.
As aSenior Coordinatorin Commercial Payment Operations you will execute activities in a multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers.
Summary of Responsibilities:
· Fulfills various requests related to customer payment requests
· Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
· Inputs data changes on a wide variety of accounts
· Follows direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
· May make effective independent decisions, when necessary
· Works with management to identify process improvements
· Contributes in project settings in a limited capacity
· Reviews and processes incoming/outgoing wire requests.
· Approves wire transfers and related transactions
· Contacts customers for wire authorization
· Investigates and resolves customer issues with little or no assistance
· Provides support to customer facing associates for international and domestic wires
· May be trained to support multiple payment processes
- At least a High School Diploma, GED, equivalent certification, or military experience
-At least 1 year banking experience
-At least 1 year customer service experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.