Sr. Coordinator, Payment Operations - Melville, NY

  • Company: Capital One
  • Location: Melville, New York
  • Posted: December 14, 2016
  • Reference ID: R15889
Melville 2 (22068), United States of America, Melville, New York

Sr. Coordinator, Payment Operations - Melville, NY

Job Description

Senior Coordinator,Commercial Payment Operations is an entry level role.
As aSenior Coordinatorin Commercial Payment Operations you will execute activities in a multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers.

Summary of Responsibilities

· Fulfills various requests related to customer payment requests 
· Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance 
· Inputs data changes on a wide variety of accounts 
· Follows direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements 
· May make effective independent decisions, when necessary 
· Works with management to identify process improvements 
· Contributes in project settings in a limited capacity 
· Reviews and processes incoming/outgoing wire requests. 
· Approves wire transfers and related transactions 
· Contacts customers for wire authorization 
· Investigates and resolves customer issues with little or no assistance 
· Provides support to customer facing associates for international and domestic wires 
· May be trained to support multiple payment processes 

Basic Qualifications:
- At least a High School Diploma, GED, equivalent certification, or military experience

Preferred Qualifications:
-At least 1 year banking experience
-At least 1 year customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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