Sr. Coordinator, Payment Operations (Night Shift) - Richmond, VA

  • Company: Capital One
  • Location: Richmond, Virginia
  • Posted: December 19, 2016
  • Reference ID: R16201
West Creek 5 (12075), United States of America, Richmond, Virginia

Sr. Coordinator, Payment Operations (Night Shift) - Richmond, VA

Senior Operations Coordinator, Commercial Payment Operations
As a Senior Operations Coordinator in Commercial Payment Operations you will execute activities in a multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. This role is a full-time position, but will work the night shift with hours being flexible-- anywhere from 1:00PM - 11:30PM.

Summary of Responsibilities

· Fulfills various requests related to customer payment requests 
· Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance 
· Inputs data changes on a wide variety of accounts 
· Follows direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements 
· May make effective independent decisions, when necessary 
· Works with management to identify process improvements 
· Contributes in project settings in a limited capacity 
· Reviews and processes incoming/outgoing ACH files. 
· Contacts Relationship Managers or Customers for ACH Suspension approvals
· Investigates and resolves customer issues with little or no assistance 
· Provides support to customer facing associates for ACH transactions 
· May be trained to support multiple payment processes

-Will be required to work a holiday rotation

-Will be required to work a Sunday rotation

-This is considered a Code Red Business Critical Function  

Basic Qualifications:
- At least a High School Diploma, GED, equivalent certification, or military experience

Preferred Qualifications:

-Bachelors degree or military expereience
-At least 1 year banking experience
-At least 1 year customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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