Sr. Customer Assistance Representative - Albuquerque Airport
Albuquerque , New Mexico
December 16, 2017

Equal Opportunity Employer/Disability/Veterans



There are exciting opportunities for a Sr. Customer Assistance Representative available at our Albuquerque International Sunport Airport!  This job is available for permanent part time work.  As a Sr. Customer Assistance Representative, you can expect to provide a high level of customer service to all patrons traveling through Albuquerque and be an important part of our airport rental team.  This is a great opportunity to gain knowledge and fine tune your skill set in Customer Service, Sales, and Administrative Functions. Training is provided through a combination of class room style training and hands-on experience.


Must be available for one or more of the following schedule - 25 hours/week.  

Thursday, Friday, Saturday & Sunday 5am-1pm and/or 3pm-1am

 This position pays $11/hour 

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have at minimum a basic understanding of sales
  • Must be comfortable working in a sales environment
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be comfortable with Part Time work (25 hours per week)
  • Must be comfortable with the starting pay of $11.00 per hour.
  • Apart from religious observations, must be able to work the following schedule 
    • Thursday, Friday, Saturday & Sunday 5am-1pm and/or 3pm-1am


A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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