Sr. Customer Assistance Representative (Evening Shifts)
Location:
Orlando , Florida
Posted:
December 17, 2017
Reference:
194395

-Equal Opportunity Employer/Disability/Veterans

 

 

The Customer Assistance Representative Sr (CAR Sr)-Orlando Airport will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full-time.

 

- This position is full-time (40 hours/week) and includes benefits.
- This position pays $10.25/hour.
- This position is located at the Orlando Airport.
- Apart from religious observations, must be able to work (5) 8-hour shifts per week during the hours of 3pm-12:30am, including weekends and holidays. Two days off per week will be on weekdays.


Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service experience
  • Must have at least 6 months of sales experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the U.S. and not require sponsorship now or in the future
  • Must be able to understand, read, write, and speak English.
  • Apart from religious observations, must be able to work (5) 8-hour shifts per week during the hours of 3pm-12:30am, including weekends and holidays. Two days off per week will be on weekdays.

A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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