Sr. Customer Service Representative
Troy , Michigan
November 18, 2017

Sr. Customer Service Representative We currently have a Senior Customer Service Representative position available in the Troy area. The Senior Customer Service Representative will provide high quality program administration and customer service by utilizing excellent administrative and customer service skills. They will process program documents including applications, invoices, and appeals within identified service level agreement metrics. Enter data into specified systems with goal of 100% accuracy log and escalate detailed description of incomplete forms into case management system. Escalate processing issues to appropriate escalation point and monitor and track to closure. Provide exceptional customer service via phone and email to customer inquiries related to program payments, policies, processes and systems. Update standard work, FAQs, and process/policy information as required. Conduct regular quality assurance tasks and achieve superior accuracy measures. Participate and contribute to relentless root cause analysis and continuous improvement initiatives. Log detailed description of unresolved issues into system and manage to closure. Prepare progress reports and participate in recurring team operations meetings. Escalate system issues to Business Analyst as identified by program team; coordinate and communicate resolution of issue.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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