Sr. Design Researcher - MileIQ

  • Company: Microsoft
  • Location: San Francisco, California
  • Posted: September 07, 2017
  • Reference ID: 1008616
Sr. Design Researcher - MileIQ

Reinvent the future of personal productivity. At MileIQ, we're delivering mobile productivity tools for the modern workforce. Our solutions remove administrative hassles and give users back their time and money, freeing them to focus on the things they care about most.

Be the first! You will be the first design research hire. Our team and user-base has been growing steadily, if not rapidly! We have been working hard to define the next phase of the product. Your role is leading our approach to learning from current and future MileIQ users and helping to influence product design and experience strategy decisions.

As our first design researcher you will be part of the product and design team and work directly with the engineering teams to support the design and development of both new and existing products across iOS and Android. You will work closely with the Director of Product to determine research goals, manage load and expectations, and deliver actionable research findings and recommendations.

We're looking for someone who can help lead the charge on setting up research sessions with existing users to collect feedback on prototypes of future product states. We are looking for a self-starter who loves to learn and collaborate . Our company remains small enough for exposure to the many sides of building a startup as well as taking ownership of projects and processes.

Responsibilities:

Manage and own all aspects of user research - customer communication, script definition, tooling decisions, etc.

Conduct user research (both qualitative and quantitative), as well as user testing of products and features

Analyze and synthesize the data you collect, identify insights, and present them to stakeholders within the organization

Work with various teams to combine your findings with other data about our site

Influence product design and experience strategy decisions

Requirements:

Thrive in a highly collaborative, fast-paced startup environment

Insatiably curious about the relationships people forge with the products they use

Excited about exposure to new concepts and ideas

Understands the right balance between qualitative and quantitative decision making

Eager to collaborate in office and iterate on existing ideas across teams

7+ years working in user research in the tech industry

A BS/BA degree, MS/MA preferred

Experience conducting user research on a wide array of platforms

Experience training others on user research methods

Outstanding verbal and written communication skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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