As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.This position is responsible for driving and managing the day-to-day sales operations of their respective area or product(s) on T-Mobile owned e-commerce web sites. This individual has accountability for making key decisions on maintaining and improving the overall customer experience for their online category, which will lead to increased conversion rates, take rates, sales, and customer satisfaction. He/she will be responsible for managing a piece of organic sales channel that directly impacts +225 million online prospects/year and generates +350,000 gross activations per year. This individual will be responsible for driving decisions that will grow the online channel by +$50 million in revenue per year. This individual is responsible for partnering with internal Web team members, along with EIT, Product Development, Marketing, Customer Care, Finance, and Business Operations at the Sr. Manager and Director level to identify, define, prioritize, and execute on web enhancements and projects in their area of ownership to ensure a high quality online product and customer experience, and to drive incremental improvement (sales, conversion rates) on the website.7 years internet B2C commerce, driving business/sales strategies for large e-commerce websites (+$50 million/yr.)
7 years online marketing and/or product management, and effective website merchandising for large brand name website (min 5 million unique visits/month)
7 years' experience web analytics, forecasting, developing business cases, inventory management
7 years category management (online or offline): proven experience creating successful business requirement documents
Advanced Excel (model building, pivot tables, graphing, etc.), Word, PowerPoint and Visio
Strong understanding of web design/development concepts and processes, and industry best practices for e-commerce
Advanced experience in building business cases and business requirement documents
High School Diploma/GEDRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Manages and drives the day-to-day sales operations of their respective business category that include:- Making key decisions that will directly impact the customer experience for their respective area or product and could lead to +$50 million in incremental sales.- All website reporting as it relates to site visits, page views, click through rates, conversions, sales, marketing investment productivity, and other data as defined by management.- Accountable for tracking the daily, weekly, and monthly metrics (activations, sales) trends, and discovering potential issues/gains, then driving enhancements to their respective area.- Reports out stats and progress to his/her Sr. Manager, Director and VP daily, weekly, monthly.- Will routinely work with and present to Sr. Manager, Director, and VP level management- Develops and drives new customer acquisition strategies/tactics that will impact +1 million visitors/day.- Thoroughly understands the team and enterprise business goals as they relate to the direction and strategy of their area of the business.
Actively monitors and identifies areas of improvement for their web category, and prioritizes decisions based on ROI that will directly impact +13 million new potential customers per year. Manages and deploys new product/site development and collaborates with internal and external teams at the Sr. Manager and Director levels to develop and launch enhancements.
Develops a sales forecast, product needs (where relevant) for their category, and regularly communicates out results to Director and VP level execs.
Tracks and shares e-commerce competitive landscape and best-practices to make recommendations and decisions in the $1 million - $5 million range on future products/services for the website.
Acts as a subject matter expert for enterprise related projects/offers/product-launches that may impact their online category and:- Is a key reviewer and decision maker on BRDs and business cases that are created which can potentially impact the business by +$5 million in NPV.- Ensures his/her respective category is represented- Participates and routinely leads the implementation and launch for our channels (is the business owner for go/no-go decisions)
Works collaboratively with both internal and external (including 3rd party vendors) for co-op support, development, resources, etc. to drive product/site enhancements, SLAs, and maximizing the online customer experience.We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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