Sr End User Support Engineer
Location:
Posted:
October 14, 2016
Reference:
2749780
About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Sr End User Support Engineer serves as key service delivery expert for executive end-user services. Provides direct liaison with executive users to define and implement automated solutions for unique, one-of-a-kind situations. Evaluates and recommends unique hardware configurations. Defines special hardware / software requirements, capacities, capabilities, etc. to meet user needs while adhering to GE technical standards.

Essential Responsibilities:

+ Drive and deliver a customer service approach for corporate client's IT support issues, using any and all communication options available to you

+ Deliver premium customer service and organizational skills to support executives, and C level staff

+ Anticipate, identify and resolve problems

+ Implement new hardware and software updates, including upgrades

+ Daily interactions with executive mac users, requiring immediate response and resolution

+ Establish working relationships with executives and vendors to enhance support

+ Must be available during off hours to handle urgent issues that may arise

+ Participate in the training and education of new team members

+ Provide support / leadership for special projects

+ Provide technical feedback as new issues surface

+ Support offsite and onsite executive meetings, travel will be required

+ Maintains and gains knowledge and competency in related Microsoft & Apple technologies

Qualifications/Requirements:

Basic Qualifications

+ BS in Computer Science, Information Management or other technical / IT field or 5+ years of equivalent work experience in lieu of degree

+ Minimum 3 years of experience working in an executive client support role

+ Apple Certification required (ACSP)

Desired Characteristics:

+ Demonstrate ability to drive projects based on business strategies and customer CTQ's

+ Ability to manage multiple, simultaneous tasks, client relationships and expectations

+ Excellent communication/presentation skills. Ability to communicate, orally and in writing, technical information to audiences at all levels of the organization

+ High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

+ Ability to manage time effectively, set priorities appropriately, operate with minimal supervision and maintain professional demeanor under stress

+ Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

+ Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources

+ Ability to work and act independently and as part of a team

+ Strong analytical skills - strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve

+ Change oriented - actively generates process improvements, supports and drives change and confronts difficult circumstances in creative ways

+ Proven ability to execute high-profile initiatives and providing strategic thought leadership to the organization

+ Demonstrate ability to excel in a global matrix organization

+ Ability to hit tight deadlines and work under pressure

+ MCITP (Microsoft Certified IT Professional) or MCSE/MCSA certification\#DTR

Locations: United States ; California; San RamonGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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