Sr Escal Eng EEE-DEV
Location:
Redmond , Washington
Posted:
November 22, 2016
Reference:
998485-268010

InAs cloud goes main stream, Azure leads the way. Azure’s continued success depends on providing customers a world class support experience. Love services, support in the cloud? Customer obsessed? Data Driven? Collaborator? Communicator? Troubleshooter? Debugger? Then come & join Azure EEE team to Lead, Serve, and Make the Difference.

Embedded Escalation Engineer(EEE) is a new strategic role created based on cloud-first modern approach. This role brings customer focus culture to engineering escalations, drives support enablement opportunities (tooling and diagnostics) and adopts data driven approaches to improve support tooling, product quality.

The successful candidate will embrace customer focus culture with the passion for technology and possess comprehensive troubleshooting skills, strong collaboration skills, expert decision making, ability to build broad relationships with engineering and supportability, leveraging those relationships to increase CPE. If you think you have what it takes to handle technically challenging and politically hot customer situations, has strong tolerance for managing through ambiguity and uncertainty and a passion for driving engineering escalations, product/tooling improvements, then this is the job for you.

Responsibilities include:

Leading engineering investigations to bring quicker issue resolution

Transferring knowledge the Azure support teams to resolve customer issues on first contact

Build solutions, help create tools, and help automate issue detection, diagnosis to enable self-serve

Drive Product improvements by filing impactful bugs use bug impact analysis to help developers to fix, ship the fixes to production to prevent customer impact.

Partner with the supportability, engineering to enhance and improve product quality

Candidate would initially focus on Azure Storage, Azure Networking or Azure Compute stack.

TECHNICAL SKILLS:

Microsoft Azure

- Cloud Computing, Microsoft Azure architecture and its components (Compute, Storage, CloudNet)

- Knowledge of Microsoft Azure Platform services

OS/Networking

- Windows OS fundamentals, Hyper-V

- Networking VIPs, NAT, DNS , VPN, Virtual Networks, OSI model

Tools: ping, tracert, tracemon, NetMon, wire shark, etc.)

-Load balancing, geo-redundancy, CDN

Development/Coding

-Experience with C# and .NET, PowerShell, CLI, Microsoft Azure

- Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level service

EXPERIENCE

At least 4-6 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or technical support role

EDUCATION/CERTIFICATION

B.S. degree in Computer Science or equivalent experience

Preferred certification: MCP Exam 70-533: Implementing Microsoft Azure Infrastructure Solutions

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.



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