Job Summary: This position is based in the State of Rhode Island. Negotiates settlements and issues payments to claimants for auto repairs and minor bodily injury claims after reviewing and applying auto policy coverages, deductibles, exclusions and conducting a thorough investigation to make a determination on liability. Meets with claimants to write auto damage repair cost estimates and to evaluate and resolve minor bodily injury claims.
Functional Responsibilities: Negotiates settlements and issues payment to claimants for auto property damage and bodily injury claims after reviewing and applying auto policy coverages, deductibles, exclusions and making a determination on liability. Assesses auto damage using electronic estimating software, prepares damage repair cost estimates, and photographs damages for documentation. Negotiates with auto repair facilities to reach agreed repair costs. Communicates details of auto repair agreements to vehicle owners. Identifies total loss situations, determines value, negotiates and settles total loss claim with customer, coordinates claim document handling and payments with a Total Loss Specialist. Prepares and negotiates supplementary estimates when necessary. Reports the presence of fraud indicators. Secures statements from insureds, claimants, witnesses and reviews accident reports to make a determination on liability. Evaluates, negotiates and settles minor bodily injury claims directly with claimants. Meets a high standard of work production and quality with the capability of handling the most complex assignments. Leads special projects or initiatives as needed. Performs other duties as assigned or required.
Typical Experience: Bachelor’s degree in related field or equivalent experience. 5+ years of appraisal and/or bodily injury claim experience is preferred. Licensed to adjust and appraise in the State of Rhode Island is a job requirement.
Company car, cell phone and other equipment to perform the necessary responsibilities of this position will be provided.
Location: Rhode Island
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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