Sr. Fraud Detection Representative
Glen Allen , Virginia
February 08, 2017
Knolls 3 (12038), United States of America, Glen Allen, Virginia

Sr. Fraud Detection Representative

Job Description

Identifies fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers be protected from fraudulent activities on their account.


• Manage inbound and outbound customer calls

• Investigate and detect fraud on customer accounts

• Update account information (data entry)

• Correspond with customers via telephone and through the mail

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

Preferred Qualifications:

• 3 years of customer service experience

• 2 years of Fraud experience    

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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