Sr. Fraud Detection Representative
This is an Inbound and outbound call center. Our goal is to help our customers be protected from fraudulent activities on their account. We pride ourselves on providing world class service. We handle the inbound/outbound call volume on Capital One initiated fraud defenses. This includes calls such as:
Our call center agents are responsible for moderately complex research and analysis of account activity to assess levels of fraud risk. We take action through inbound and outbound customer contact to verify legitimate credit card usage. You must enjoy talking to customers on the phone and working in a fast-paced environment. We promote a one call resolution.
Qualifications – External
• High School Diploma, GED or Equivalent Certification
• At least 1 year of customer service or sales experience
• 2 years of call center experience
• 2 years of customer service or sales experience